Privacy Policy

This Privacy Policy explains how Clarity Courts collects, uses, stores, and protects your personal data when you visit our website, access our court facility booking platform, and interact with our services. We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the Netherlands.

1. Who We Are

Clarity Courts is an evidence-led guide to court facility access, offering transparent booking, capacity information, and verified operating standards for solo players, groups, and regular users. We are based in Utrecht, Netherlands.

For questions about this Privacy Policy or our data practices, please contact us using the details provided in the "Contact Us" section below.

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it or when it is automatically collected through your use of our platform. The types of data we may collect include:

• Contact Information: Name, email address, phone number, and postal address when you submit inquiry forms, request facility information, or contact us directly.
• Booking and Access Data: Information you provide when making court facility bookings, such as preferred dates, times, facility type, group size, and any special access requirements.
• Account Information: If you create an account on our platform, we collect login credentials, user profile details, and booking history.
• Technical Data: Information about your device, browser type, operating system, Internet Protocol (IP) address, and pages visited on our site. This may be collected through cookies and similar tracking technologies.
• Usage Analytics: How you interact with our platform, including which facility guides you view, search queries, and time spent on pages. We may use analytics tools to understand user behavior and improve our services.
• Communication Preferences: Your preferences regarding how you wish to receive updates, newsletters, or promotional information from us.

3. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases:

• Consent: When you explicitly agree to data collection, such as subscribing to our newsletter or allowing cookies.
• Contract Performance: When processing is necessary to fulfill your booking requests or provide access to our facility information services.
• Legitimate Interests: When we have a legitimate business interest in processing your data, such as improving our platform, preventing fraud, or conducting analytics—balanced against your privacy rights.
• Legal Obligation: When required by Dutch or European law.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

• Processing and managing your court facility bookings and access requests.
• Responding to your inquiries and providing customer support.
• Sending you confirmation emails, booking updates, and facility information.
• Improving our platform, user experience, and service offerings through analytics and user feedback.
• Personalizing your experience and showing you relevant facility information based on your preferences.
• Sending newsletters and promotional communications (only with your consent).
• Preventing fraud, abuse, and unauthorized access to our platform.
• Complying with legal obligations and protecting our legal rights.

5. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

Types of cookies we use:

• Essential Cookies: Required for basic platform functionality, such as maintaining your session and processing bookings.
• Analytics Cookies: Help us understand how visitors use our site, which pages are most popular, and where users encounter issues. This data is aggregated and does not identify you personally.
• Preference Cookies: Remember your choices, such as language settings or communication preferences.
• Marketing Cookies: Used only with your consent to track your interests and deliver personalized content or advertisements.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling essential cookies may affect your ability to use certain features of our platform.

6. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your data in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, processing bookings, sending emails, and conducting analytics. These processors are contractually bound to protect your data and use it only for the purposes we specify.
• Court Facilities: When you book a facility, we may share your booking details and access requirements with the relevant court facility operator to process your reservation.
• Legal Requirements: We may disclose your data if required by law, court order, or government request, or to protect our legal rights and the safety of our users.
• Business Transfers: If Clarity Courts is acquired or merges with another organization, your data may be transferred as part of that transaction. We will notify you of any such change.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

• Booking and Account Data: Retained for the duration of your account and for up to 3 years after your last booking, to support customer service and resolve disputes.
• Contact and Inquiry Data: Retained for 2 years after your last contact with us, unless you request deletion sooner.
• Analytics Data: Aggregated analytics data is retained for up to 12 months. Individual-level tracking data is anonymized or deleted after 6 months.
• Marketing Communications: Your email is retained on our mailing list until you unsubscribe.

When data is no longer needed, we securely delete or anonymize it. If deletion is not possible, we will restrict access to the data.

8. Your Privacy Rights

Under GDPR and Dutch data protection law, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data (the "right to be forgotten"), subject to certain exceptions.
• Right to Restrict Processing: You can request that we limit how we use your data while we verify its accuracy or resolve a dispute.
• Right to Data Portability: You can request your data in a structured, commonly used format so you can transfer it to another service.
• Right to Object: You can object to processing based on legitimate interests or marketing communications.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request within 30 days, in accordance with GDPR requirements.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS) and at rest where applicable.
• Secure password storage using industry-standard hashing.
• Regular security assessments and updates to our systems.
• Restricted access to personal data, limited to authorized personnel only.
• Confidentiality agreements with all staff and service providers.

While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee absolute security, but we are committed to maintaining reasonable safeguards.

10. International Data Transfers

Clarity Courts operates within the Netherlands and the European Union. Your personal data is processed and stored primarily within the EU/EEA, where it benefits from GDPR protection.

If we transfer data outside the EU/EEA, we will do so only with appropriate safeguards, such as Standard Contractual Clauses or your explicit consent, in compliance with GDPR.

11. Third-Party Links

Our website may contain links to third-party websites, such as court facility operators or booking partners. This Privacy Policy applies only to Clarity Courts. We are not responsible for the privacy practices of linked websites. We encourage you to review the privacy policies of any third-party sites before providing your personal data.

12. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly. If you believe a child has provided us with personal data, please contact us immediately.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have violated your privacy rights.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "last updated" date below.

Your continued use of our platform after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Last updated: January 2026